Customer Service
Customer Service Representative – Order Processing
Recent growth has created three new openings on our customer service team. You'll start in order processing, making sure every federal order is entered right, sourced right, and delivered on time. As you grow, you may cross-train into quoting and returns & order status.
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What you'll do
- Enter and manage customer orders received through GSA Advantage, DoD FedMall, and direct purchase.
- Place orders with manufacturers and distributors and track them through to delivery.
- Keep federal customers informed on order status, lead times, and any changes.
- Keep records accurate in our ERP system so the whole team can rely on them.
- Work with sourcing, warehouse, and accounting teammates to resolve issues quickly.
- Spot problems and slow steps, and help put better ways of working in place.
What we're looking for
- Customer service, order entry, purchasing, or office experience. Military logistics and supply experience counts.
- Strong attention to detail. One wrong digit in a part number matters.
- Clear, professional communication by phone and email.
- Comfort with computers, and real excitement about new technology, including AI tools. We want people who embrace change rather than resist it.
- Self-motivated, organized, and able to manage several orders at once.
- Experience with federal procurement, GSA, or an ERP such as NetSuite is a plus but not required. We'll train you.
Veterans, transitioning service members, and military spouses are strongly encouraged to apply. We're a service-disabled veteran-owned company, and we value the discipline and teamwork military experience brings.